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Microsoft EMT-00310

Oferta Microsoft EMT-00310.pdf
Microsoft Dynamics 365 for Customer Service, 1, Client Access License (CAL), 1 An(i)
3.01344 LEI cu TVA
2.49045  LEI 48006 € 55282 $
fără TVA
STOC ACTUAL: 999 - Rezervati produs

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DYN365 CUST SERV USR CAL

OLV GOV SA L:D 1YACQY3 ADP

Descriere Microsoft EMT-00310

Microsoft Dynamics 365 for Customer Service. Cantitatea de licenţă: 1, Tip de licenţă: Client Access License (CAL), Perioadă licență: 1 An(i)

Omni-channel engagementConnect with customers anytime, anywhereSupport your customers wherever and whenever they need it. Deliver the personalized, consistent service customers expect across their choice of device and channel—including social media.- Use a unified platform for consistency and visibility across channels- Get deeper insights with a 360-degree customer view- Personalize interactions based on past interactions and behaviorSelf-service and communitiesHelp your customers help themselvesMake it easy for your customers to find answers on their own, as well as access a community space to connect with peers and subject-matter experts. And when they require it, customers can seamlessly transition to assisted support.- Offer access to customer service anytime, anywhere- Deliver real-time service that’s optimized for any mobile operating system and deviceAgent enablementHelp your agents succeed through a single user interfaceGive your agents the tools, guidance, and data they need to resolve issues. Agents will speed resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.- Support agents with a visual interface that delivers role-tailored experiences- Manage cases faster and provide differentiated levels of support- Speed resolution using machine learning and advanced analytics capabilitiesUnified knowledgeGive agents and customers answers on the spotAccess and deliver consistent answers across channels using a searchable knowledge base. Personalize content on the portal for customers and measure response impact through in-depth analytics.- Deliver the right answers at the right time across channels- Capture content from social media, service interactions, and experts- Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needsDigital intelligenceBe proactive with built-in digital intelligenceEnable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.- View real-time key service metrics through fully customizable dashboards- Automatically detect sentiment and intent on social posts using built-in intelligence- Resolve issues faster by using machine learning to reference relevant articles and cases- Get quick insights to help identify trending issues


Specificații tehnice Microsoft EMT-00310

Cantitatea de licenţă 1
Tip de licenţă Client Access License (CAL)
Nivel licență D
Perioadă licență 1 An(i)
Viteza minimă a procesorului 1500 MHz
Spaţiu minim pe HDD(server) 10000 Mega bites
Minim RAM (server) 4096 Mega bites
Procesor recomandată AMD Opteron/Intel Xeon 2 GHz
Memorie RAM recomandată 8192 Mega bites
Spațiu pe hard disk recomandat 40 Giga Bites
Platformă Win
Sistem 64-bit Da

* Specificațiile tehnice si descrierile pot fi modificate fără preaviz de către producător.

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