- Cod produs: EMT-00294
- Producător: Microsoft
- Aparut din: 12.04.2017
- Garanție: Maxim 5 ani
Microsoft EMT-00294
Transport gratuit !
- Livrare estimata 3-5 zile lucrătoare : 0 LEI
-
sau livrare in 1-2 zile lucrătoare
:
89 LEI + 7euro / KG
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- Email: contact@verasys.com
* Comanda minima initiala este de 1000 de EURO fara TVA.
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* Toate produsele prezentate pe site au garanția oferita de producător sau furnizor.
* Informatiile pot contine mici inadvertente, unele specificaţii sau preţul, pot fi modificate de catre producător fără preaviz sau pot conţine erori de operare.
* Poza produsului are caracter informativ.
DYN365 CUST SERV USR CAL
OLV GOV SA L:D 1YACQY1 ADP
Descriere Microsoft EMT-00294
Microsoft Dynamics 365 for Customer Service. Cantitatea de licenţă: 1, Tip de licenţă: Client Access License (CAL), Perioadă licență: 1 An(i)
Omni-channel engagementConnect with customers anytime, anywhereSupport your customers wherever and whenever they need it. Deliver the personalized, consistent service customers expect across their choice of device and channel—including social media.- Use a unified platform for consistency and visibility across channels- Get deeper insights with a 360-degree customer view- Personalize interactions based on past interactions and behaviorSelf-service and communitiesHelp your customers help themselvesMake it easy for your customers to find answers on their own, as well as access a community space to connect with peers and subject-matter experts. And when they require it, customers can seamlessly transition to assisted support.- Offer access to customer service anytime, anywhere- Deliver real-time service that’s optimized for any mobile operating system and deviceAgent enablementHelp your agents succeed through a single user interfaceGive your agents the tools, guidance, and data they need to resolve issues. Agents will speed resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.- Support agents with a visual interface that delivers role-tailored experiences- Manage cases faster and provide differentiated levels of support- Speed resolution using machine learning and advanced analytics capabilitiesUnified knowledgeGive agents and customers answers on the spotAccess and deliver consistent answers across channels using a searchable knowledge base. Personalize content on the portal for customers and measure response impact through in-depth analytics.- Deliver the right answers at the right time across channels- Capture content from social media, service interactions, and experts- Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needsDigital intelligenceBe proactive with built-in digital intelligenceEnable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities.- View real-time key service metrics through fully customizable dashboards- Automatically detect sentiment and intent on social posts using built-in intelligence- Resolve issues faster by using machine learning to reference relevant articles and cases- Get quick insights to help identify trending issues
Specificații tehnice Microsoft EMT-00294
| Cantitatea de licenţă | 1 |
| Tip de licenţă | Client Access License (CAL) |
| Nivel licență | D |
| Perioadă licență | 1 An(i) |
| Viteza minimă a procesorului | 1500 MHz |
| Spaţiu minim pe HDD(server) | 10000 Mega bites |
| Minim RAM (server) | 4096 Mega bites |
| Procesor recomandată | AMD Opteron/Intel Xeon 2 GHz |
| Memorie RAM recomandată | 8192 Mega bites |
| Spațiu pe hard disk recomandat | 40 Giga Bites |
| Platformă | Win |
| Sistem 64-bit | Da |
* Specificațiile tehnice si descrierile pot fi modificate fără preaviz de către producător.
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